Refund and Returns Policy

Refund & Returns Policy

Last Updated: July 2026

At Luna Bloom Cosmetics, customer satisfaction is important to us. We are committed to providing high-quality beauty, skincare, wellness, and lifestyle products while maintaining fair and transparent policies for all customers. Please read this Refund & Returns Policy carefully before placing an order, as it outlines your rights, responsibilities, and the circumstances under which refunds, returns, replacements, and exchanges may be available.

1. Overview

Our Refund & Returns Policy applies for 30 calendar days from the date your order is marked as delivered by the shipping carrier. After this period has expired, we are generally unable to offer a refund, replacement, exchange, store credit, or other form of compensation unless otherwise required by applicable law.

By placing an order with Luna Bloom Cosmetics, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.

2. Order Processing & Fulfillment

Luna Bloom Cosmetics partners with trusted global suppliers to fulfill customer orders efficiently.

Orders are generally processed within 1–5 business days after payment has been successfully authorized.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated shipping times vary depending on your destination, shipping method, customs processing, carrier operations, and other circumstances beyond our reasonable control. Delivery estimates are provided for convenience only and are not guaranteed delivery dates.

Processing and shipping delays may occur during holidays, promotional events, severe weather, customs inspections, or periods of unusually high order volume.

3. Eligibility for Returns, Refunds & Replacements

Subject to the terms of this policy, you may qualify for a refund, replacement, or exchange if:

Each request is reviewed individually. Luna Bloom Cosmetics reserves the right to request additional documentation before approving any refund, replacement, or exchange.

4. Return Request Requirements

To help us investigate your claim, you must contact us within 7 calendar days of receiving your order and provide:

Failure to provide sufficient documentation may delay or prevent approval of your request.

5. Non-Returnable & Non-Refundable Products

For health, hygiene, and safety reasons, certain products cannot be returned once opened, used, or altered, including but not limited to:

Unless otherwise required by applicable law, Luna Bloom Cosmetics does not accept returns for:

Eligible returned products must be unused, unopened, in their original condition, and include all original packaging unless the product arrived damaged or defective.

6. Incorrect Shipping Information

Customers are solely responsible for ensuring that all billing, shipping, and contact information provided during checkout is complete and accurate.

Luna Bloom Cosmetics is not responsible for orders that cannot be delivered due to:

Additional shipping charges may apply if an order must be reshipped.

7. Refunds

All refund requests are carefully reviewed in accordance with this policy.

If your request is approved, refunds will be issued to your original payment method whenever possible.

Depending on your financial institution or payment provider, refunds may take approximately 5–10 business days, or longer, to appear in your account.

Shipping charges, customs fees, duties, taxes, insurance, and other service charges are generally non-refundable unless the error was caused directly by Luna Bloom Cosmetics or required by applicable law.

Luna Bloom Cosmetics reserves the right to approve or deny refund requests based on the circumstances of each claim.

8. Exchanges

We will replace products only when they:

Replacement products are subject to product availability. If a replacement is unavailable, we may offer a refund or another appropriate resolution at our discretion.

9. Order Cancellations

Orders may be cancelled only before they have entered processing or fulfillment.

Once an order has entered production, fulfillment, packaging, or shipment, cancellation requests may no longer be possible.

Luna Bloom Cosmetics reserves the right to refuse cancellation requests once fulfillment activities have begun.

10. Lost, Delayed & Carrier Issues

While we work closely with our shipping partners to ensure timely delivery, Luna Bloom Cosmetics is not responsible for delays caused by:

If your tracking indicates an unusual delay or your package appears to be lost, please contact us promptly. We will work with the shipping carrier to investigate the shipment and assist in reaching an appropriate resolution where possible.

Delivery estimates are not guaranteed and do not constitute grounds for automatic refunds unless required by applicable law.

11. Limitation of Refund Liability

To the fullest extent permitted by applicable law, Luna Bloom Cosmetics reserves the right to determine the appropriate resolution for each claim, including issuing a replacement, partial refund, full refund, store credit (where available), or denying a request that does not satisfy the requirements of this Refund & Returns Policy.

Nothing in this policy limits or excludes any consumer rights that cannot be limited or excluded under applicable law.

12. Contact Us

If you have any questions regarding this Refund & Returns Policy or require assistance with your order, please contact us:

Luna Bloom Cosmetics

🌐 Website: lunabloomcosmetics.com

📧 Email: lunabloomcosmetics.llc@gmail.com

We strive to respond to all customer inquiries within 1–2 business days. Response times may vary during weekends, public holidays, periods of high order volume, or other circumstances beyond our reasonable control.